Hello you lovely lot! If you plan to order from us online, please do take a peep at our terms of service. We are experiencing short delays on despatch of orders as we navigate finalising the closure of the big furniture store at no. 41 Bank Street. Please bear with us, we will aim to despatch online orders within 2-3 working days, over all takes delivery to 3-6 working days. Thank you for your patience and continued support.

Refund policy

OUR REFUND AND EXCHANGE POLICY

We really hope you will love your purchase, but we understand sometimes what you see, isn’t always what you get, therefore should you find your purchase just doesn’t float your boat, then simply drop us an email to sales@winterspringsummerandfall.co.uk within 14 days of receiving the goods and we will happily process a refund or exchange.

In order for us to issue a refund or exchange we must receive the goods within 28 days of delivery in the same condition in which they were received, unused and in the original packaging with all labels attached and damage free. Please note we will only accept returns if you have informed us in writing and we have responded to your request to return.

Jellycat Customers - Polite reminder, our collection is both in store and online and we use small round adhesive price stickers which adhere to the side of the safety label which is not in English. We remove the price stickers prior to sale/shipping. We are unable to accept returns of any Jellycat product where the label is folded/creased/torn or has evidence of price sticker removal as it is not a defect or damaged product. Your statutory rights are not affected.

  • IMPORTANT - Fragile/Delicate/Breakable Products -Please note there are NO couriers/postal delivery companies who insure glass, ceramic, resin, porcelain, china, earthenware, concrete, stone or composites of any of the afore mentioned for damage in transit. Should you require delivery of any such item, it is at your own risk, we cannot accept responsibility and cannot compensate if your products are damaged in transit. Every care will be taken to package and protect your order, our packing station is monitored by CCTV and therefore you can be assured the goods will leave our care as they should. This does not affect your statutory rights.

Exemptions for refund/exchange -

Some goods are exempt from being returned, perishable goods such as food cannot be returned and we do not accept returns of earrings.

Charity Doddie Ducks and non returnable unless the product(s) arrive faulty, we do not accept returns due to the nature of the product and all proceeds being gathered for the My Name’5 Doddie Foundation.

Gift vouchers are non returnable.

Any item not in its original condition, damaged or has missing parts for reasons not due to our error.

Proof of purchase is required.

REFUNDS -

Once we have received your return and inspected the goods, we will let you know by email if the refund is approved or rejected.

If the refund is approved, it will be processed and a credit applied to your credit card or original method of payment. 

Refunds can take 7-10 days to show in your account. If you have not yet received the refund, first check your bank, then check with your card provider.

If you have done all of this and your refund has still not appeared, please email us at sales@winterspringsummerandfall.co.uk

EXCHANGES - 

If you wish to exchange your accepted return for different goods, we will deduct the cost (less postage fees) from the cost of the new item and process a refund for the difference as above. If the cost is greater, you will be asked to make payment of the difference plus P&P. 

We will replace items which are defective or damaged, if you wish and exchange for the same item, providing we hold it in a stock, please email us at sales@winterspringsummerandfall.co.uk and return your item to Winter, Spring, Summer & Fall, 30 Bank Street, Galashiels, TD1 1EN.

RETURN SHIPPING -

Please send your return to - 

Winter, Spring, Summer & Fall,
30 Bank Street,
Galashiels,
TD1 1EN.


Unless the goods are damaged, faulty or not as described, you are responsible for the return shipping costs.
Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will not be included and the refund. 
If you are returning a product because you’ve changed your mind, the maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer. This means that it if you have paid for express delivery, we will only refund the cost of standard delivery.
We recommend any item over the value of £50 is sent using a recorded mail service, or has shipping insurance as we cannot accept liability for lost or missing returned items. It is always advisable to obtain a proof of postage.